FAQ
1. Will using compatible and remanufactured cartridges void the warranty of a printer?
The answer is no as legislated by the Magnuson-Moss Warranty Improvement Act.
2. What are refill kits?
A refill kit allows you to refill you own inkjet cartridges. Refill kits are available for certain HP, LexMark, and Canon cartridges. They are a very inexpensive method of extending the use of your cartridge. For more information on refill kits click on the refill kit button on the right or to order a refill kit click on the refill kit tab on the top menu bar.
3. What ordering methods are available?
For online orders we accept Visa, Mastercard, and American Express. If you would like to order using a money order or check please send payment in first. Corporate and government purchase orders are accepted please email us at info@inksmile.com if you are interested.
4. What is the shipping cost?
Shipping is free for all orders. We only ship within the US. Please click onto the shipping info link on your right for more info on our shipping policy.
5. Can I cancel my order?
To cancel an order please email us at info@inksmile.com. In the subject line include the word cancel order and your order number. In the body of the email include your full name and address. Cancel order requests must be made before 4:00 PST the next business day. Once an item is shipped the order cannot be cancelled.
6. Can I return a product if I am not fully satisfied with its performance.
We are confident that our products will meet if not exceed your expectations. In the case that it doesnt we offer a 1 year full money back refund. Please click on the return policy link on the left for more information on our return policy.
7. I cannot find my printer in the search.
Currently we only list those printers that are used with the cartridges we offer. However if you found the cartridge you need but we did not list your printer please email us at info@inksmile.com so that we can update our list.
8. What does new drum and high yield mean?
These two terms are used to describe our remanufactured laser toner cartridges. By changing the drum of a recycled toner cartridge we are able to produce performance that is comparable if not better than the original. A high yield toner cartridge produces more pages before running out of ink than its low yield counterpart. For instance HP 4127A can print 6,000 pages while the high yield HP 4127X prints 10,000 pages.
9. Do you offer a recycle program?
Our recycling partners at Empties4cash.com will pay up to$4 for each empty inkjet cartridge with a printhead. For further information about their program please visit them at Empties4Cash.com